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Customer Service Agent (Import and Export) (JB2168)
Posted date [2022-Jul-29]  (ID: 3750)
Kontak Recruitment is one of the leading recruitment agencies in Johannesburg and has been partnering with employers as their preferred recruiter in South Africa and Internationally for over 10 years to fulfill their recruitment and hiring of personnel for their available job opportunities in various sectors. We assist companies that are looking to recruit and hiring new staff with their employment requirements by sourcing the best possible talent for their available job vacancies....

Customer Service Agent (Import and Export) (JB2168)
Kempton Park, Johannesburg
R6 500 CTC per Month
R2 000 monthly KPI bonus; annual performance-based bonus
Duration: Permanent
 
Overview
International freight forwarding and supply chain company requires the assistance of a front-line customer centric agent
 
Minimum Requirements:
6 or more months logistics experience
Strong MS Office skills
 
Duties and Responsibilities:
Answer incoming calls in a professional manner
Ensure accurate and timely data entry into ERP system
Ensure a smooth and timely process flow regarding the air, ocean, and supply chain department
Track and trace all air, ocean Import and export shipments, files and report the status/updates internally and keep customers updated
Ensure accurate and timely collections booked with vendors abroad and placing of collections with 3pl carriers locally and ensuring collections, deliveries are completed within service levels
Ensure that customer’s freight, air, ocean, and courier is delivered on time
Consistently work on maintaining good understanding, communication and relationships with customers, vendors, airlines, shipping lines, trucking companies, service providers and others
Ensure that relevant internal and external compliance/ legal regulations are adhered to
Ensure all customers standard operating procedures are followed
Timely response to all correspondence from customers, suppliers, carriers, and internal network
HOW TO APPLY: Please Register and then APPLY ONLINE
    
Job Title Customer Service Agent (Import and Export) (JB2168)
Email recruit(at)itkontak.co.za
Nationality South African
Employment Equity Open to all Candidates
Town/City Kempton Park
Location Gauteng
Country South Africa
Job Type Permanent
Industry Call Centre & Help Desk
Salary R6 500
Languages Spoken English
Job Ref No JB2168
Start Date
Closing Date
    
HOW TO APPLY: Please Register and then APPLY ONLINE