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Call Centre Sales Manager JB1261)
Posted date [2021-Oct-26]  (ID: 3414)
Kontak Recruitment is one of the leading recruitment agencies in Johannesburg and has been partnering with employers as their preferred recruiter in South Africa and Internationally for over 10 years to fulfill their recruitment and hiring of personnel for their available job opportunities in various sectors. We assist companies that are looking to recruit and hiring new staff with their employment requirements by sourcing the best possible talent for their available job vacancies....

Call Centre Sales Manager (JB1261)


R30 000 – R40 000 per month




Matric is essential and a relevant qualification / Diploma / degree with Sales and Marketing is advantageous.

A minimum of 3 years working experience in a similar role is required.

Computer literacy is essential especially in MS Outlook, MS Word and MS Excel.


To effectively coach, supervise and coordinate the daily sales activities of the sales team to achieve and exceed set sales targets

Monitor and motivate direct reports to reach agreed sales budgets

Deliver excellent customer service

Carry out accurate and efficient sales related administration

Display and apply extensive product knowledge

Display accurate and efficient use CRM Systems


Sales revenue vs Target

Monitor and report on daily sales activities.

Allocate individual revenue targets to consultants and monitor performance against targets

Pursue, assist, and monitor sales by consultants for new and previous customers.

Work through Credit Balances report to identify invoicing opportunities

Monitor account adjustments for course deferrals, transfers and cancellations

Monitor achievement of targeted figures against breakeven numbers

Deliver excellent customer service

Keep record of results of questionnaires collected.

Develop Complaint / Query Log in conjunction with consultants and monitor the resolution and response to these queries.

Keep record of complaints/queries logged.

Resolve queries promptly, accurately and efficiently.

Check that follow up information has been sent out.

Ensure that follow up has been done.

Sales Administration and Reporting

Capture client information on CRM.

Capture enrolments

Receipt payments.

Carry out accurate adjustments.

Record daily numbers.

Report on number of calls made and queries taken.

Keep booking file updated.

Use show file when selling.

Ensure that show file is kept up to date.

Send sales reports to General Manage within the agreed deadlines.

Analyse all sales reports.

Management of Sales consultants and team leaders and Jnr Sales Managers

Provides leadership and direction to direct reports.

Spend quality one on one time with each member of your team to assess their selling skills.

Manage the performance of Sales consultants to ensure that performance objectives are met.

Performance management of staff and implementing disciplinary actions in line with HR policies and procedures.

Identify and manage training needs of Sales consultants.

Ensures that the Sales consultants have access to the necessary resources to fulfil their duties.

Makes recommendations to General Manager on staffing requirements.

Ongoing mentoring and coaching of team.

Product knowledge and system usage

Participate in all product training offered by the relevant division

Consult effectively onto the appropriate services offering.

Ensure a general knowledge of all courses, not only the ones under your direct control

Need to develop unique selling points of programmes.


Please email CV to resumes(at) and quote JB1261 in the subject line

HOW TO APPLY: Please Register and then APPLY ONLINE
Job Title Call Centre Sales Manager JB1261)
Nationality South African
Employment Equity Open to all Candidates
Town/City Pinetown, Durban
Location KwaZulu Natal
Country South Africa
Job Type Permanent
Industry Other
Salary R30 000 R40 000 per month
Languages Spoken English
Job Ref No Please email CV to resumes(at) and quote JB1261 in the subject line
Start Date
Closing Date
HOW TO APPLY: Please Register and then APPLY ONLINE