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National Head: Call Centre Digital Sales (JB524)
Posted date [2021-Apr-12]  (ID: 3177)
Kontak Recruitment is one of the leading recruitment agencies in Johannesburg and has been partnering with employers as their preferred recruiter in South Africa and Internationally for over 10 years to fulfill their recruitment and hiring of personnel for their available job opportunities in various sectors. We assist companies that are looking to recruit and hiring new staff with their employment requirements by sourcing the best possible talent for their available job vacancies....

 

Pinetown, Durban

Highly Negotiable (Snr salary) plus commission

 

The National Head: Digital Sales will be responsible for leading the team of call centre sales representatives to better performance and improve sales and service quality.

 

Educational Requirements:

Grade 12

Relevant tertiary qualification

Strong sales background within a call centre environment

Ability to multitask and remain calm under pressure, especially during peak hours and intense situations

Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills

Knowledge of management principles

Strong coaching and leadership skills, ability to motivate employees

Decisiveness and attention to detail

Proficiency with necessary technology, including computers, software applications and phone systems

 

Duties and Responsibilities:

Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products

Ensure staff members are achieving set targets and taking corrective action

Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated

Maximize efficiency and customer satisfaction

Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes

Exceptional communication, interpersonal and customer service skills

Hire, train, prepare and motivate staff members to provide excellent service

Set objectives and analyze call centre metrics

Ensure call centre sales staff meet targets and provide reliable, efficient support to customers

 

 

 

HOW TO APPLY: Please Register and then APPLY ONLINE
    
Job Title National Head: Call Centre Digital Sales (JB524)
Nationality South African
Employment Equity Open to all Candidates
Town/City Durban
Location KwaZulu Natal
Country South Africa
Job Type Permanent
Industry Sales & Marketing
Salary R40 000 - R50 000 per month
Languages Spoken English
Job Ref No JB524
Start Date ASAP
Closing Date 30th April 2021
Telephone / Email 0114313542
    
HOW TO APPLY: Please Register and then APPLY ONLINE